Insurance

Quick Summary To purchase insurance (EasyCover) on EasyParcel, select the "EasyCover" option during the "Send Parcel" booking process for domestic or international shipments. Alternatively, select "Buy Protecti...

Quick Summary Basic Insurance on EasyParcel is complimentary, automatic protection provided by courier partners for lost or damaged parcels, typically covering up to RM200 per shipment. It requires no extra,, steps but has specific cla...

Quick Summary EasyCover on EasyParcel is an optional, comprehensive parcel insurance plan providing coverage up to RM10,000 for lost or missing shipments. Costing approximately 2.5% of the parcel value, it offers enhanced protection be...

Quick Summary EasyParcel InsurePlus is a complimentary, extra insurance coverage for domestic shipments within Malaysia that secures against parcel loss, offering up to RM50 or the parcel value (whichever is lower) in addition to basic...

Quick Summary To file an insurance/protection claim on EasyParcel for lost or damaged items, log in, navigate to Manage Parcels > All Parcel, click the three-line icon, and select Report to file a "Parcel Lost" or "Pa...

Quick Summary EasyParcel insurance/protection claims are reviewed within 1–3 working days, with total processing typically taking 2–4 weeks depending on the courier. Users can track, update, and view the status of their claims directly...

Quick Summary To check your insurance or protection claim progress on EasyParcel, log in, navigate to Protect Parcel > Protection Claim in the sidebar, and click View Details on your reported parcel. You can also track status update...

Quick Summary EasyParcel insurance and protection claims are typically processed within 2–4 weeks. After submitting required documents, EasyParcel reviews them in 1–3 working days, then submits them to the courier for investigation. Ap...

Quick Summary Yes, there is a time limit to submit claims on EasyParcel, which varies based on the issue and courier. Generally, for lost or damaged parcels, you must report the issue within a few days of the expected delivery date or ...

Unfortunately, not all claims are successful after a thorough investigation by the EasyParcel team and the dedicated couriers.  A rejected insurance / protection claim may be due to but are not limited to:- Your shipment has been del...